Frequently asked questions
PumpUp Certified Coaching is an online, chat-based coaching feature in the PumpUp App. It's an affordable and accessible way to reach your fitness goals with the power of a real fitness coach. PumpUp Certified Coaching is a paid-feature of the PumpUp app where you are matched with a coach who will provide you with a fitness plan, daily check-ins, and general fitness coaching. You have 24/7 access to your Coach, who will leverage their extensive knowledge of fitness and health to help you reach your goals.
PumpUp Certified Coaches are experienced personal trainers that help you achieve your goals. Each PumpUp Certified Coach has a minimum of 1 recognized personal training certification along with strong experience as a personal trainer. All Coaches have passed PumpUp's rigorous Certification Program to ensure they are up to date with the latest best practices in fitness.
You sign up for PumpUp Certified Coaching in the PumpUp app. You can access PumpUp Coaching from Newsfeed, Workouts, and in your Settings. The app will take you through an initial assessment and match you with a coach.
PumpUp Certified Coaching costs $50 a month, on a monthly recurring subscription. You can cancel anytime right from the settings in the app.
Your PumpUp Certified Coach will check-in on you daily. You can message your coach at anytime!
PumpUp Certified Coaches only take as many clients as they are comfortable with and for each Coach that number may differ. Once you subscribe to a Coach, they are fully committed to your success, so you can reach your goals!
You can cancel your PumpUp Certified Coaching subscription at any time. Simply open your Settings in the app, select your coach, and tap “Cancel Subscription.” Please feel free to email email@example.com with any further questions regarding cancellation.
Currently, we only accept recognized credit cards, including: Visa, Mastercard, and American Express.
Please consult your Physician before signing up for PumpUp Certified Coaching.
PumpUp aims to match you with a Coach who is in a similar time zone. Your Coach will reply back in a timely fashion – and they’ll be there to check in with you daily. Remember, when you’re selecting your coach, you can see their location on their Coach Profile, and you can choose the Coach that is right for you!
If you have questions or concerns regarding PumpUp Certified Coaching, you can get in touch with our support team at any time by emailing firstname.lastname@example.org